PCH Hotels & Resorts Cap Off 2022 with Multiple Awards for Operational Excellence

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Accolades Include Marriott International, Autograph Collection Hotel of the Year, Best Fine Dining in Alabama and Alabama Restaurant & Hospitality Association GM of the Year

MOBILE, Ala., Feb., 2023 – Officials of PCH Hotels & Resorts, an industry leading hospitality management company, today announced the company received multiple awards throughout 2022 highlighting the company’s operational expertise. The honors include franchisor and publication recognitions focusing on the company’s hotels and restaurants. “2022 was particularly rewarding in terms of the industry recognitions we received,” said Jim Buckalew, chairman and CEO of PCH Hotels & Resorts. “From Marriott International to the Alabama Restaurant & Hospitality Association, PCH properties received well deserved accolades for providing guest services a step above the rest. We have an amazing group of associates, without whom none of this would have been possible. These awards are a testament to their hard work and dedication to providing an incredible guest experience.” PCH received awards from the following organizations:

Marriott International

  • Autograph Collection “Hotel of the Year”
The Grand Hotel Golf Resort and Spa, a historic hotel owned by the Retirement Services of Alabama (RSA) and managed by PCH Hotels & Resorts, earned this prestigious best in class award amongst 142 other North American Autograph Collection hotels & resorts.

  • JW Marriott Jr Award for Outstanding Guest experience in ALL hotels.
  • Food & Beverage Award for Outstanding F&B in ALL hotels.
  • Number One Guest Ranked Company that Operates Eight or More Premium and Luxury Hotels
Alabama Magazine’s “Best of Bama” Best Fine Dining in Alabama

  360 Grille Florence

  Spas of America’s 2022 Top Spas:

  Marriott Shoals Hotel & Spa ranked fifth; Renaissance Ross Bridge Golf Resort & Spa ranked eighth; Renaissance Montgomery Hotel & Spa at the Convention Center ranked twenty-seventh; and Auburn Marriott Opelika Resort & Spa at Grand National ranked one hundredth.

Alabama Restaurant & Hospitality Association
Margo Gilbert, Battlehouse -– Full Service Hotelier of the year.

  "Again, the reason for these recognitions is the stellar job done by each and every one of the PCH team,” Buckalew added. “Our entire portfolio scored within the top 10% of their brand’s overall guest satisfaction scores, and six of our hotels achieved top 5% in guest satisfaction for Marriott. Similarly, all our properties made it to the top 10% of all Marriott food & beverage scores. We could not be more pleased to report that our annual revenues finished 19.7% over 2019, making 2022 our best year to date, and we look forward to riding this momentum into 2023 and beyond.”

About PCH Hotels & Resorts
PCH Hotels & Resorts is an award-winning, full-service hospitality management company comprised of nine existing hotels and resorts which represent 26 restaurants, bars and lounges and six full service European Spas. A longtime partner and preferred operator with Marriott and IHG, PCH brings a unique managerial style that provides each partner with the personal touch and attention to detail that drives the success of each joint venture. PCH is poised for growth as they continue to expand their presence across the country in the hotel, resort and lifestyle segments. In addition to their partnership with Marriott, PCH also manages Autograph and Renaissance brands, as well as the Outlet Shops of Grand River and the Montgomery Performing Arts Center and Convention Center. Their “Heart & Soul” moniker creates the ultimate connection with their associates, owners & partners, communities and the guest experience.

Media Contact:
Jay Molitor, VP Development
PCH Hotels & Resorts
720-799-4149 C, 251-338-5602 O
Source: PCH Hotels & Resorts