Our Story

Hospitality with Heart & Soul

PCH Hotels & Resorts continues to impact the industry. Our connection with associates, owners and partners, elevate our properties, people, communities and guest experiences.

Since 1999, we've exceeded expectations, gaining international recognition from Travel + Leisure Magazine, Conde Nast Traveler Magazine and more. We attribute our success to our strongest asset: our hardworking team of over 2,000 associates.

Our company is poised for growth and we continue to expand our presence across the country in the lifestyle segment, creating a diverse portfolio of all hotel types. PCH Hotels & Resorts provides Hospitality with Heart & Soul.

Mission

Create the most successful hospitality company, by ensuring that trust and respect for our associates, guests, and ownership are at the forefront of everything we do. We are committed to operating superior hotels that enhance the guest experience, providing a great workplace for our associates and generating the best possible return for ownership

Values

• Build Trust: We act in a genuine and honest manner.
• Give Respect: We embrace diversity and treat people the way they would like to be treated.
• Act with Integrity: We follow through on our words and actions.
• Sincere Collaboration: We are stronger together and our shared goals lead us to continued success.
• Pursue Innovation: We are committed to quality and excellence at all levels, with a culture of continuous improvement.
• Accountability to Ourselves and Others: We are reliable, take responsibility and honor our commitments.
• Commit to Smart Execution: We are empowered to achieve our goals through relentless focus

Giving Back

There is no greater feeling than making a difference. For this reason, we are stewards of our communities. Giving back is within our company’s DNA. From food drives to coastal cleanups, we believe giving back infuses passion in our associates.

Awards & Recognition

• AAA Diamond Award – Auburn Marriott Opelika Resort & Spa at Grand National
• AAA Diamond Award – Grand Hotel Marriott Golf Club, Resort & Spa/Grand Dining Room
• AAA Diamond Award – Renaissance Riverview Plaza
• AAA Diamond Award – The Battle House/Trellis Room
• AAA Diamond Award – Renaissance Montgomery Hotel & Spa
• AAA Diamond Award – Renaissance Ross Bridge Golf Resort & Spa
• AAA Diamond Award – Marriott Shoals Hotel & Spa
• 2023 J.W. Marriott, Jr. Guest Experience Award
• 2021 J.W. Marriott, Jr. Guest Experience Award
• 2018 Operational Excellence Award PCH Hotels & Resorts Marriott

Latest News

PCH Hotels & Resorts Honors Alex Fisher with Inaugural Aura “Bucky” Miller Hospitality With Heart & Soul Award

PCH Hotels & Resorts, Inc. is proud to announce Mr. Alex Fisher as the inaugural recipient of the prestigious Aura J. “Bucky” Miller Hospitality With Heart & Soul Award.

Four Alabama Spas Named in Top 100 USA Spas for 2023

The Spa at the Shoals, Ross Bridge, Montgomery, & Grand National named Top 100 in USA.

PCH Hotels & Resorts Opens Third-Party Hotel Management Services to Additional Ownership Groups

The company officially has expanded its services to include third-party hotel management services for additional ownership groups.